Privacybeleid

Privacy Policy

Effective Date: October 14, 2026

Website: pruhpq-t4.myshopify.com

At ATELIER XYZ, operated under Entity ID #3281221475 in Namur, Belgium, we strictly respect your personal privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

1. Information We Collect

When you browse or purchase from our website, we collect several categories of information:

A. Device Information (Automated Collection)

  • Technical Data: IP address, browser type, time zone settings, operating system, and cookie data.

  • Usage Data: Pages viewed, search terms, products clicked (e.g., viewing Pet Deshedding Brushes or Portable Bottles), and referral URLs.

B. Order & Contact Information (Provided by You)

  • Identity & Billing: Full name, billing address, shipping address, payment details (including credit card numbers, managed securely via payment gateways).

  • Communication Details: Email address ([email protected] support interactions), phone number, and custom shipping instructions.

2. How We Use Your Personal Information

We use your information to fulfill the commitments we make to you and your pets:

  • Fulfilling Orders: Processing payments, organizing delivery, providing invoices, and order updates.

  • Customer Support: Resolving issues with returns, shipping inquiries, and product questions.

  • Fraud Prevention: Screening orders for potential risk or fraudulent activity.

  • Marketing Communications: Informing you about new pet care products, seasonal offers, or usage tips (only if you explicitly opted in).

3. Sharing Your Personal Information

We value your trust and never sell, rent, or trade your personal information to third parties for marketing purposes. We share data only with essential service providers who enable our business:

  • Shopify: Our e-commerce engine powering our online storefront.

  • Logistics & Carriers: Delivery providers who need your address and phone number to deliver your order.

  • Compliance & Legal Obligations: We may share personal information to comply with applicable Belgian, European Union (GDPR), or international laws, court orders, or lawful requests from authorities.

4. GDPR & Your Privacy Rights (EU Residents)

As a business established in Namur, Belgium, ATELIER XYZ strictly adheres to the General Data Protection Regulation (GDPR). If you reside in the European Economic Area (EEA), you possess the following rights:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Request corrections to inaccurate or incomplete information.

  • Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data when no longer necessary for tax or legal compliance.

  • Right to Restrict Processing: Limit how we process your personal data under certain conditions.

To exercise any of these rights, contact us at [email protected] or write to us at Rue de Fer 29, 5000 Namur, Belgium.

5. Data Retention

When you place an order through our website, we retain your Order Information for our accounting and tax records unless and until you ask us to delete this information.

6. Security & Cookies

We implement robust administrative, technical, and physical safeguards to prevent unauthorized access, loss, or misuse of your personal information. We utilize encrypted SSL sessions across all checkout pages. Cookies are stored locally on your device to ensure shopping cart functionality and improve your user experience.